SUMMARY: Last year, we published an excellent how-to article on creating a customer-centric marketing and sales strategy featuring Kristin Zhivago. A B2B Summit 2011 keynote speaker in Boston, she will again present her presentation, “The Buyer’s Funnel and Your Political Power: Joined at the Hip” at the west coast leg of the Summit in San Francisco, Oct. 24-25.
This article, and Zhivago’s presentation, explain why you want to listen to your customers, what questions you want to ask them, and how this knowledge will improve the entire buying funnel and help provide Marketing political clout within an organization.
by David Kirkpatrick, [ ... ]